Nubank Restores Crypto Transfers After Nov. 6 Disruption

Nubank restored crypto deposits and withdrawals for Brazilian customers at 8 p.m. ET on Nov. 6, according to the company, before TokenPost published an article on Nov. 8 describing the services as paused. The resumption occurred at 1 a.m. UTC on Nov. 7, establishing that the later report followed the restoration and correcting the outage timeline in the earlier coverage.

What does the corrected timeline establish?

TokenPost's Nov. 8 report followed Nubank's restoration. It therefore does not support treating the reported pause as an unresolved service outage on the publication date, when both crypto deposits and withdrawals had already resumed.

No start time for Nubank's disruption appears in the available information, so the record does not quantify the full interruption window. What it establishes is the point at which both functions returned and the sequence between the service event and the later report.

Why did the transfers stop?

Nubank attributed the interruption to instability at an external data provider. The company said the issue was outside its own infrastructure and that customer assets and information remained protected. It did not identify the provider.

Mercado Pago separately blocked some transfers to external crypto wallets on Nov. 6. The company attributed that disruption to an incident involving a provider of risk-monitoring and anti-money-laundering services. No specific provider was identified.

Which functions remained available?

Both companies kept in-app buying and selling available on Nov. 6. That distinction separated the ability to transact within each application from Nubank's affected deposit and withdrawal functions and Mercado Pago's restriction on some transfers to wallets outside the app.

For Mercado Pago, the restriction applied to some transfers to external crypto wallets, not to its in-app buying and selling. Nubank, by contrast, reported the restoration of both customer deposits and withdrawals rather than the resumption of a single transfer function.

Crypto deposits through Mercado Pago could be delayed. The company said they would be credited automatically once service was restored, defining how delayed deposits would clear while in-app trading remained available.

What changed for customers?

The two disruptions created different customer-facing constraints. At Nubank, access to deposit and withdrawal functions returned at a defined time; at Mercado Pago, the company blocked some transfers to external wallets and said delayed deposits would receive automatic credit after restoration.

Both incidents involved outside providers, although for different operational functions. Nubank cited an external data provider, while Mercado Pago cited a provider of risk-monitoring and anti-money-laundering services. The latter attribution connects the restriction to a compliance-related vendor function, while Nubank described the problem as data-provider instability.

The available information identifies no affected blockchain, token standard, transaction value, customer-loss figure or provider name. It also does not say whether Mercado Pago changed wallet connectivity or compliance controls after the Nov. 6 restriction.

The confirmed outcome is narrower: Nubank's Brazilian deposit and withdrawal service resumed, while Mercado Pago maintained trading and promised automatic crediting for delayed crypto deposits. The next operational checkpoint is whether Mercado Pago's delayed deposits post automatically after restoration and whether Nubank's restored deposit and withdrawal rails remain available.